• 0191 233 63 42
  • The Grainger Suite, Dobson House, Newcastle upon Tyne, NE3 3PF
  • Weekdays office: Mon-Fri: 9am - 5pm


We are quite sure you'll have some questions for us so here some and answers we think will be useful

Q. What are the benefits of working for HMS Care?

A. Making a positive difference to someone else’s life brings immense satisfaction. You will be part of a team that is dedicated to the best customer care.

We value our staff because we believe they are the key to delivering top quality services. HMS Care offers excellent support and the opportunity to develop a rewarding career in social care. You will receive regular supervision and training and the assurance of working for a reputable company that is proud of its achievements.

We also offer the best remuneration package for Care Staff in the North East of England.

Q. What type of homecare services does HMS Care offer?

A. We support customers with all aspects of their day to day living, so they can enjoy the best possible quality of life. Each service is tailored to meet each customer’s requirements.  

Visits can range from a weekly service to once or more daily, right through to overnight or live in care.

Q. How does the HMS recruitment process work?

A. To ensure we recruit the right people, we use a thorough recruitment process that begins with an application form that is either completed online or by hand. A copy of your cv is also required to be attached with the application from.
Our recruitment manager reviews these application forms and cv’s, then arranges for a convenient time for you to attend an interview.
As part of this process we also carry out thorough checks that include enhanced DBS and reference checks.

Applicants are then required to attend induction training that will be run by the care manager. This covers all aspects of providing safe and effective care and is based in the classroom and at a specialist centre where safe handling and lifting are taught.
This provides an opportunity for you and us to find more about one another and to finally decide whether the role is suitable for both parties.

Q. What ongoing training can I expect?

A. All our staff receive regular supervision and ongoing training to enhance their existing skills and learn new ones. This is supplemented by routine annual refresher training.

All staff will be enrolled on a Care Certificate course and will be offered the opportunity to study for NVQ qualifications to enhance their skills

Also specialist courses are offered to provide specialist care requirement, such as:-

Multiple Sclerosis
Motor Neuron disease
End of Life

Q. What is the role of a care assistant?

A. Our care assistant provide vital care and support to enable customers to remain living in the familiarity of their own homes. Working with some of the most vulnerable members of society can give enormous satisfaction to the right person. Building relationships with customers and their families brings mutual benefits.

The most important qualities of a care assistant are to genuinely care about our customers and to have an empathy and understanding about their conditions and the impact on their families.

Each day is likely to be different so you would need a flexible approach and to enjoy the challenges that variety can bring. For example, one day you may be helping a person with dementia to wash and dress and another you could be taking a young person with a learning disability to do their shopping.

Care assistants also need stamina and emotional resilience. You may be providing care and support to a customer who is dying, or a brain injured young person or someone whose medical condition makes their behaviour challenging. You could walk into a person’s home and find that they have fallen, or are in tears or have been incontinent, so you should be prepared for the unexpected. The ability to remain calm, reassure customers and be responsive is essential.

Your supervisor and manager will be there to offer support and guidance when you need it.

Q. Will I need to be an experience care worker to apply for a position with HMS Care?

A. Care experience is useful, but not essential as we provide full training. What is most important is the attitude and commitment to deliver care excellence.

Q. What is the role of supervisor?

A. The key role of the supervisor is to set up the care service for each customer and then make sure we deliver what we promise. This entails visiting potential customers, and where they wish it, their families, to discuss the services they would like and how they would like them. This is a two way conversation where the supervisor can also explain the services that HMS Care can provide.

The supervisor will carry out an assessment of any risks involved in providing the services and will put in place measures to reduce these. They will develop a care plan with the customer setting out the specific arrangement for care and support.

The supervisor works with the coordinator to find a care assistant with the right skills, knowledge and personal attributes to match the customer’s requirements. The supervisor is then responsible for introducing the care assistant to the customer and for providing on going supervision, support and on the job training. They regularly monitor the quality of each service and take action to make improvements as necessary.

Q. What is the role of the Care Coordinator?

A. The care coordinator’s job is to plan staff rosters and schedule care routes. This role is absolutely key to ensure that all staff know where they are expected to be and at what time.

Efficient scheduling requires use of logistical processes and good IT skills. HMS Care uses an IT system called Care Planner to match units of care with the availability of suitable care assistants.

The coordinator needs to be very organised and able to respond to every changing needs at short notice. For example a weekly care roster has been issued to all staff for the coming when a Care Assistant then calls in sick, the care coordinator now has to re-schedule all of the rotas to ensure that all of the care calls are covered.

Q. What qualifications and experience does a Registered Manager need to have?

A. Managers must have a relevant management qualification such as:

  • Registered Manager’s Award (RMA)
  • An NVQ Level 4 in Leadership and Management for Care Services

Registered managers who hold either of these management qualifications should also have skills, knowledge and experience relevant to their job role and care setting. This may include the following care qualifications:

  • Level 4 NVQ in Health and Social Care
  • Relevant nursing, physiotherapy or occupational therapy qualification and registration
  • Relevant social work qualification and registration with the Health and Care Professions Council

For new managers who do not have either of the earlier management qualifications listed above, Skills for Care advise the Level 5 Diploma in Leadership for Health and Social Care and Children and Young People\\'s Services, choosing the pathway ‘Management of Adult Services’.

Managers taking the Level 5 Diploma should use the full breadth of QCF3 units available to ensure they achieve a qualification that is relevant to the role they are carrying out. They do not need a supporting care qualification.

Q. Do I get paid for Mileage when I use my own car?

A. YES - Care Assistants and Supervisors using their own car to visit customers’ homes get paid mileage between all care visits. No mileage is paid to and from the first and last place of work.

Mileage is paid at £0.30 per mile and is calculated automatically by the Care Planner system using very accurate online mapping.

Q. How much annual leave will I get? Will I paid for my holidays?

A. You will receive 20 days paid annual leave plus 8 Public Bank Holidays. If you work part time then all holiday hours are calculated on a historic pro rata basis.

Q. Who checks HMS Care to ensure that our services are safe and effective?

A. All home care service providers are regulated by law to make sure they comply with regulatory requirements and provide safe and effective care services. In England HMS Care is regulated by the Care Quality Commission (CQC).

Q. Who are the customers of HMS Care?

A. Our customers are people who require care in their own home in order to remain there. These people could be senior citizens, have physical or learning disabilities or live with a mental health condition.

Q. What is different about the homecare that HMS Care offers?

A. In a word ‘Quality’. HMS will never ever compromise on this keystone of its business ethos. In order to achieve this we:-

  • Recruit, value and support staff to ensure that they can provide quality care.
  • Work in partnership with customers and their families to deliver the care that they want & need.
Q. What is covered in my induction training?

A. The topics covered in the Care Assistant induction program are:-

Introduction to HMS Care

  • Introducing HMS Care
  • HMS Care values
  • Meet the team
  • The early days of your career with HMS Care
  • Your contract of employment
  • Care assistant roles & responsibilities
  • Everyday paperwork
  • Supervision and support
  • Future training and development
  • Relationships with other care assistants
  • Working with the customer at home
  • How the law affects what we do

The Service

  • The rights of your customer
  • Communication
  • Confidentiality
  • The importance of care and support plans
  • Understanding customer service
  • Policies and procedures
  • Our customers and their needs
  • Safeguarding
  • Mental capacity and deprivation of liberty safeguards

Health & Safety

  • Care of substances hazardous to health (COSHH)
  • Fire safety
  • Risk assessments
  • First aid
  • Controlling and preventing infection
  • Moving and positioning
  • Helping with medicines
  • Food safety

At the end of the training we check that you understand how to deliver safe, caring and effective care.

Q. Will HMS Care pay me for the induction training?

A. Applicants who succeed through the recruitment process will be invited to attend induction training. This provides an opportunity for both you, and us, to find out more about each other and to decide whether the role is right for you.

After you have successfully completed the induction process, you will be offered a contract. Once you are an employee, you will be paid to complete any relevant training and development. This includes attending training courses, e-learning, shadowing other care assistants, on the job training, supervision and meetings.

What are the main types of job roles in HMS Care?

There are four main job roles at HMS Care:

  • Care assistant and Live in care assistant
  • Coordinator
  • Supervisor
  • Registered manager
Q. What will be expected of me as a Care Assistant?

A. To be a HMS Care Assistant, it is essential that you genuinely care for others and have good communication skills, especially when listening to customers. Wanting to find out more and to problem solve are key.

You need to be able to follow instructions.

Q. What qualifications do I need to have to be a HMS Care Worker?

A. You do not need to have any formal qualifications be you must be able to speak, read and write in fluent English.

Q. What experience does a Supervisor need to have?

A. Supervisors must have a good understanding of social care, the needs of vulnerable groups of people and best practice in social care and support. They need to be compassionate and confident. Their skills and knowledge will be needed to model good practice and challenge poor performance when necessary.

Excellent communication skills are key to this vital role. The supervisor has responsibility for taking new care assistants through the induction process and providing on-going training and development. They will often find themselves in the role of assessor, mentor, coach and trainer. This requires the ability to build relationships with customers, their families, staff and health professionals such as district nurses, GPs and occupational therapists.

The following example shows how these aspects of the role fit together.

The supervisor visits a new customer and as part of the risk assessment finds that the customer has special equipment for moving and positioning to prevent injuries. The supervisor calls upon the expertise of an occupational therapist to give her the correct training and advice about how to use the equipment with this customer. The supervisor then cascades this training to the team of home care assistants who are scheduled to provide the care and support to that customer.

Care assistants may work over the weekend or evenings so supervisors must be able to work flexibly.

Supervisors will be expected to have a level 3 or above NVQ in Health & Social Care.

Q. What is the Registered Managers Role?

A. The registered manager in each business is legally accountable for the conduct of that business and for making sure that it complies with regulatory requirements. They must be knowledgeable about legal requirements enforced by each national regulator, health and safety legislation and employment law.

It is essential that the manager has an up to date and clear understanding of how to provide safe and effective home care services. A key responsibility is to make sure there are enough staff with the right knowledge and skills to provide the level of cover required. This includes managing and implementing:

  • Recruitment plans and procedures
  • Induction and training of all staff

Effective systems and up to date policies and procedures to support all aspects of the business.

Strong leadership is critical to the role of the manager. You must be able to build effective relationships, both within each business and with external key stakeholders in the community. Managers require excellent communication skills combined with outstanding problem solving ability

Q. Will I be paid for my travel time?

A. YES - Care Assistants and Supervisors are paid for travel between customers’ homes. Care Assistants will not be paid from home to the first customer of the day or for the journey from the last customer at the end of the shift. Supervisors will not be paid to or from the office at the beginning and end of day.

Q. What hours will I need to work? Can I work part time hours?

A. Depending on your role, we offer flexible contacts allowing you to take a many hours as you want. Work as many or little as you like, the choice is yours.

Q. What are the opportunities for career progression within HMS Care?

A. HMS Care is a very progressive and ambitious young business owned & managed by a team that have a history of building very successful businesses.

Key to any successful business is the quality of the staff that work in the business.
Any staff that are interested in developing a progressive career in care have come to the right place, as HMS Care is planning regional growth to cover the North East with offices in Newcastle, Gateshead, South Shields, Sunderland, Durham, Hartlepool, Middlesbrough and Darlington by Q4 2018.

We continually focus on staff development and training to ensure that future management are promoted from within the HMS organisation (Whenever possible).

Opportunities will be available for all staff to progress from Care Assistant to Supervisor, Care Manager or even Area Manager.

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