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Registered Care Manager – Gosforth Newcastle

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  • Registered Care Manager – Gosforth Newcastle

Registered Care Manager – Gosforth Newcastle

Care Assistants Reporting to:- Registered Manager

Being a part of our dedicated team is immensely rewarding, but also demands commitment and professionalism. Working with some of the most vulnerable members of society can give you enormous satisfaction and offers you an opportunity to make a real difference to someone’s life. Working for HMS Care can be a vocation, not just a job.

HMS Care are looking for people who are passionate about great care to join our team. If you share our commitment to providing the best possible home care services, we would love to hear from you.

HMS care assistants provide crucial care and support to customers in all aspects of their daily life


To support customers with all aspects of their day to day living, so they can enjoy the best possible quality of life. Providing care and support is both a challenging and rewarding experience. You will mostly work alone with the customer in their home. Compassion, good communication skills and a calm and caring manner are essential for this important role in our company.

Key responsibility

Safely provide compassionate care and support that is centred on the individual needs and wishes of each customer. Respect customers’ choices and promote their dignity at all times. You may be the only person the customer sees over a period of time, it is therefore essential to report any changes or causes for concern to your line manager promptly. You need to be clear about when to seek help and advice in order to keep customers safe and promote their well-being.


Care and support

Give non-discriminatory care and support that values the diverse and unique qualities of each customer. See the whole person and not merely a list of care needs. Carefully listen and observe how customers prefer their care and support to be delivered on a day to day basis. Help them make their own decisions and to be as independent as possible. Follow instructions in the care and support plan which has been agreed with each customer.

This may include: All aspects of personal care

Showering and bathing

Dressing and grooming

Toileting and continence care

Teeth and dentures Taking medicines

Encouraging, reminding; assisting and giving medicines

Ordering and collecting prescriptions

Returning unwanted medicines to the pharmacy for safe disposal Eating and drinking

Helping the customer to plan what to eat and drink

Gentle encouragement and help to eat and drink well

Shopping, preparing and serving food and drinks

Clearing the table, washing up and keeping the kitchen area clean and tidy

Agreeing with the customer how to store food safely and dispose of out of date produce Safely using aids and personal equipment in a manner that respects the dignity of customers.

For example

Standing and walking frames

Wheelchairs, manual and electric hoists

Sliding sheets and moving boards

Hearing aids and other physical aids Housework

Washing floors, vacuuming and sweeping

Laundry and ironing, making beds and changing the linen

Dusting and general tidying Social and physical activities or mental stimulation

Answering the door and greeting visitors

Answering emergency bells and the telephone

Writing cards and letters or emails

Taking a customer out shopping, to see their friends or to other activities

Hobbies and recreations such as reading, photo albums, games, etc Supporting a customer through temporary and terminal illness, including

End of life care

Hospital appointments

Liaising with community health support and families Recording and reporting

The care and support that you provide and assistance with medicines

Changes to a customer’s condition or other concerns

Faulty equipment or hazards in the home

Response to emergencies, accidents and incidents

Safeguarding matters

Contact with families or carers and other professionals

Other matters as required by HMS Care procedures Keep all information about customers and their families secure and confidential

Work well as part of the HMS Team

Follow HMS Care policies, procedures and guidance at all times

Take part in staff and customer meetings

Attend training activities and appraisal and development meetings This list is not exhaustive and from time to time you may be required to undertake additional duties. We will provide full training in line with regulatory requirements. Essential criteria Personal attributes

Caring and compassionate towards people in need of care and support

Respect for people suffering from a range of medical conditions with different backgrounds and beliefs to your own. Commitment to non-discriminatory care practice

Self-motivated and keen to learn.

Willing to seek guidance when needed and follow instructions

Excellent time keeper and reliable Good hygiene practice, including personal hygiene, and a smart appearance

Good stamina and a level of fitness to meet the physical demands of the job Knowledge and understanding

General understanding of the needs of people who require care and support.

Understanding of why confidentiality is important and what this means as a care worker

Respect for the rights of our customers. Understanding the importance of giving the best possible care and support centred on the individual needs and wishes of each customer Experience & Skills

Ability to listen, communicate clearly and build positive working relationships with customers, their families, HMS Care staff and other social and health care professionals

Ability to give care and support to customers with aspects of their daily living in a manner that respects their dignity, is non- judgmental and promotes their independence, choices and privacy

Good organisational skills, so customers receive the services they expect

Ability to use own initiative and work alone or as part of a team especially in an emergency

Numerical skills to support customers in managing their money and buying shopping or paying bills when requested to do so

Ability to keep written records in clear English about the care and support given to each customer, including help with medicines

Ability and willingness to follow HMS Care’s policies, procedures and instructions Additional Requirements

Commitment to respecting customers’ rights at all times including their rights to privacy, dignity and independenc

Willingness to undertake training. All staff are expected to meet regulatory training standards

This role will require you to obtain an Enhanced satisfactory clearance from the Disclosure and Barring (DBS)

Flexible approach to working unsociable hours Desirable Criteria

NVQ Level 2 or equivalent in Health & Social Care

Previous experience as a domiciliary homecare worker

Full UK Drivers Licence

Use of own car

Class 1 business insurance (if using own car for business purposes)

To apply please press \'Apply Now\' complete the form and attach your CV.

HMS Offers the Highest Pay Rates in the North East for Care Staff

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